Privacy Policy

InkedFlowOS (“InkedFlowOS,” “we,” “us”) provides booking, client management, and payment tools to tattoo studios (“Shops”). This policy explains what information we collect through the InkedFlowOS platform, how it’s used, and who it’s shared with — whether you’re a Shop, an artist, or a client booking a tattoo.

Information we collect

• Account information: name, email, phone number, and role for Shop owners, managers, and artists who sign up.
• Client booking information: name, email, phone number, tattoo request details (style, size, placement, reference images), and appointment scheduling data submitted when booking with a Shop.
• Consent & waiver information: when required by a Shop, health-related disclosures (e.g. allergies, medical conditions relevant to the procedure), an electronic signature image, and the date/time of signing.
• Gift cards:when you buy a Shop’s gift card, your name and email, and the name, email and note for the person it’s for, so we can send it to them (on the day you pick) and send you the receipt. Their details are used for nothing else.
• Payment information: deposits and payments are processed by Stripe. InkedFlowOS does not store full card numbers or bank account details — Stripe handles and secures that data directly.
• Communications: messages sent between clients and Shops through the platform, and delivery data for transactional emails and SMS notifications.
• Usage data:basic technical data (IP address, browser type, device information) collected automatically to operate and secure the service, and, for signed-in studio staff, which product pages they open (such as our What’s new page), so we know what’s useful.
• The InkedFlow app:for studio staff who use our iPhone and iPad app, the same account and studio information as the web dashboard, photos and files they choose to upload, and a device token so we can send them notifications, which we stop using when they sign out. The app doesn’t track people across other companies’ apps or websites.
• Advertising measurement: our public homepage, the pages our ads for studios link to and our studio sign-up page use the Meta Pixel, which lets Meta (Facebook and Instagram) tell us how many visitors from our ads go on to create a studio account. Meta may set cookies and receive your browser and device information on those pages. It never runs in the studio dashboard or on any page where a client books, signs a waiver, or pays, so no booking, waiver, or payment information is shared with Meta.
• Unfinished sign-ups:if you start creating a studio account and enter your email, we keep the name, studio name and email you typed (never your password) even if you don’t finish, so we can email you once to help you get set up. Ask us and we’ll delete it.
• Website visit counts: on our homepage, sign-up page and live demo we count, without identifying you, how many people visit, where they came from, how far down the page they read, which buttons they tap and which parts of the demo they open. These are totals per day, with no IP address, cookie or name attached.

How we use this information

• To operate the booking, scheduling, messaging, and payment features Shops and clients rely on.
• To send appointment confirmations, reminders, aftercare instructions, and receipts.
• To process deposits, payouts, and refunds through Stripe.
• To detect fraud, secure accounts, and maintain the reliability of the platform.
• To respond to support requests and improve the product.

Who we share it with

We don’t sell personal information. We share it only with the service providers that make InkedFlowOS work, and with the Shop a client books with:

• The Shop you book with — a client’s booking, contact, and waiver information is visible to that Shop’s staff, since they’re the ones providing the tattoo service.
• Stripe — payment processing, deposits, and payouts.
• Twilio — SMS appointment notifications and reminders.
• Resend — transactional email delivery (confirmations, receipts, reminders).
• Google Firebase / Google Cloud — authentication, database, and file storage infrastructure.
• Vercel — application hosting.
• Meta — measuring our own ads, on our homepage, ad pages for studios and sign-up page only (see above).

Each Shop is independently responsible for how it handles client data once received, and for complying with any local health, privacy, or record-keeping regulations that apply to tattoo studios in its jurisdiction.

Data retention

We retain booking, waiver, and payment records for as long as the associated Shop account is active, and afterward only as needed to meet legal, tax, or dispute-resolution obligations.

Your choices

• Clients can reply STOP to any SMS to opt out of text notifications at any time, or HELP for help.
• Text messages are sent only to clients who opt in when booking. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text-messaging opt-in data and consent are never shared with any third party.
• You can limit ad measurement by blocking third-party cookies in your browser, or in your Meta account under Ad preferences.
• You can request a copy of, correction to, or deletion of your personal information by contacting us (see below) — Shops handle deletion requests about their own clients directly.

Children

InkedFlowOS is not directed to individuals under 18. Booking a tattoo requires confirming you meet the minimum age set by the Shop and applicable law.

Changes to this policy

We may update this policy as the product evolves. Material changes will be reflected by updating the “Last updated” date above.

Contact

Questions about this policy or your data can be sent to privacy@inkedflowos.com.